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  • £4,000 Avg claim
  • £4,000 Avg claim

Start your British Airways data breach compensation claim here

You could be in line for compensation worth thousands if you have been a victim of the British Airways data breach.

We will put you in touch with the UK’s top data breach solicitors to help you get the data breach compensation you deserve from guilty companies, strictly no win, no fee and it’s completely free to check

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  • £4,000 average claim

    Customers, on average claim £4,000 from incidents of data breach

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British Airways Data BreachData breaches have been increasing both in terms of number and the amount of people affected. Many big companies have been affected resulting in some very large scale breaches and compensation pay outs.

British Airways Data Breach in numbers

  • £2,000+ Typical claim value
  • Number of records compromised


  • Date

    Between August and September 2018

What happened?

You could claim compensation worth thousands if your data was affected by the British Airways data breach that occurred in 2018.

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How was customer data breached at British Airways?

A hack occurred between August and September 2018 in which the personal and financial details of BA customers were stolen by cyber criminals. The information accessed by the hackers was of the nature that could be misused for fraudulent purposes and included the following:


  • Full names
  • Debit and credit card numbers
  • Addresses
  • Email addresses
  • CVV numbers

Significantly, part of the data breach included the combined card and CVV numbers of up to 77,000 customers, while the card number of another 108,000 were also thought to have been accessed. As a result of the breach BA customers were advised to monitor transactions on their account, and in some cases, had the inconvenience of having to cancel their cards as a safety precaution.

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Can I make a British Airways data breach claim?

If you are one of the 420,000 BA customers who have been affected by the data breach then you are entitled to make a claim for compensation. Anyone whose personal data was part of the hack should have been notified by an email from British Airways in September 2018.

We can put you in touch with expert data breach solicitors who are putting together a collective group claim that will bring together the large number of BA customers. If you are a BA customer and received notification about involvement in the data breach, you are eligible to join our group claim

Compensation is payable, not only for any specific financial or other losses you have incurred, but also for any distress caused by the data breach which could have left you open to the risk of fraudulent activity.

An investigation by the ICO led to a massive British Airways GDPR fine of £20 million, reflecting the number of people whose information was affected and the potential impact on them. The ICO fine had originally given notice of an intent to fine BA £183 million but reduced it following representations from the company and taking into account the economic pressures stemming from the coronavirus crisis. While any compensation is unrelated to the actual amount of the fine, the fact that the BA were given a substantial penalty greatly enhances the prospect of successful compensation claim.

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Frequently asked questionsQuestions we are frequently asked by our users

Why should I make a data breach claim against British Airways?

Customers have the right to expect that any personal or financial data that they have shared with an organisation, such as British Airways, is securely stored and handled. When data protection standards have fallen short, and in this case a hack has enabled unauthorised access to your personal data, you can make a claim for data breach compensation.

Bringing a data breach claim not only gets you access to compensation, but also holds a company or organisation to account for their actions. As a result this will usually prompt them to take the necessary steps to boost their data security measures to ensure that such a breach cannot occur again. 

Data regulations mean that you have a right to compensation for non-material damage. This means those affected are entitled to compensation for the stress, frustration, and anxiety associated with the breach.

In this instance, an ICO investigation found BA was processing a significant amount of personal data without adequate security measures in place. This failure led to the cyber-attack which was not detected for more than two months. The ICO deemed that “BA ought to have identified weaknesses in its security and resolved them with security measures that were available at the time” and it is these conclusions that will boost the case for compensation.

How do I make a data breach claim against British Airways?

If you think you may have a valid British Airways data breach claim then get in touch with us and we will put you in touch with data breach experts who will make enquiries regarding your claim and confirm whether or not you have a case worth pursuing.

We can put you in touch with legal experts who are putting together a group claim whereby the thousands of customers can be part of a collective claim for BA data breach compensation. Even if the breach has not led to any direct financial losses to you, you are still entitled to claim compensation for distress caused by the BA data breach.

Our recommended experts will act for you on a No Win, No Fee basis, meaning there is no risk to you in making a claim and nothing to pay in the unlikely event we take on your claim and you don’t win compensation. We can help you receive the maximum amount of compensation for your BA data breach claim, so if you’ve received notification about the data breach, or think that your personal data may have been part of the breach, be sure to start a claim with us.

What is the potential BA data breach compensation amount in the UK?

How much compensation you will receive from British Airways will depend on how the data breach has affected you both financially and from a distress point of view. The law in this area is currently under development and the courts are yet to give any specific guidelines on what will be awarded to data breach claimants. However, damages awarded in employment discrimination cases could provide some guidance as to what will apply to data breach claims and can be put into three bands. 

  • £900- £8,600 for less serious cases where the incident was a one-off, for example:
  • Disclosure of an individual’s name, date of birth, home and email addresses, compensation of £1,000- £1,500.
  • Disclosure of information related to a medical data breach, compensation of £2,000- £5,000. 
  • Disclosure of financial information, compensation of £3,000-£7,000 depending on the effect of the breach. 


  • £8,600- £25,700 for a breach that is more serious than the first band
  • £25,700- £42,900 if there has been a protected pattern of default which causes depression or illness. You would need medical evidence to support this and evidence to support any other losses such as earnings.

If you've seen all that you need to see, we ask Why use us?

  • Free consultation

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  • Data breach experts

    We use dedicated data breach solicitors who have handled thousands of data breach claims

We only work with the highest rated solicitors


  • They dealt professionally and quickly with our data breach compensation claim. The staff went above and beyond our expectations and were very friendly and helpful. Would definitely use again.

  • I found them a pleasure to deal with. Very clear and easy to understand. A good service.

  • Claimed compensation on my behalf thanks! Outstanding professional service!

  • Helped me get my claim over the line. Rachel was very helpful throughout

  • Very professional service, completed my claim swiftly

  • Lovely supportive team! Sarah is brilliant, she helped me get through a tough period, always stayed in contact with me and referred me to the best of people resulting in an excellent outcome. Highly recommend!


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Alternatively, give us a call free on 0333 070 5800 Lines open 9am - 5pm Mon to Fri

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