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Start your Carphone Warehouse data breach compensation claim here

You could be in line for compensation worth thousands if you have been a victim of the Carphone Warehouse data breach.

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£4,000+

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Carphone Warehouse Data Breach

Data breaches have been increasing both in terms of number and the amount of people affected. Many big companies have been affected resulting in some very large scale breaches and compensation pay outs.

What happened?

You could claim compensation worth thousands if your data was affected by the Carphone Warehouse data breach that occurred in 2015.

 Think this applies to you? We’ll check for free

Alternatively, give one of our solicitors a call free on 0330 828 1764

Carphone data breach in numbers

Claims on data breach incidents are happening every day.

2.5 million

Number of records compromised

£2,000+

Typical claim value

August 2015

Date the breach occured

How was data breached at Carphone Warehouse?

In August 2015 Carphone Warehouse suffered a cyber attack which led to the exposure of around 2.5 million customers, affecting their e2save.com, Mobiles.co.uk, and OneStopPhoneShop.com websites. The compromised data included names, current and previous addresses, birth dates, marital statuses and in some cases bank details. 

It is also thought that as many as 900,000 of the people impacted by the breach might have also had encrypted credit card information stolen, which put them at higher risk of fraud and phishing attacks.

As a result, in 2018 the ICO (Information Commissioner’s Office) fined Carphone Warehouse £400,000 for the data breach. This fine was based on rules that were in place prior to the introduction of the GDPR in 2018, hence why it might seem quite small in comparison to other fines issued to big organisations in similar cases such as British Airways and Marriott.

DVLA data breach claim
carphone warehouse data breach compensation

Can I make a data breach claim against Carphone Warehouse?

If you have been notified by Carphone Warehouse, or one of the other mobile businesses/brands by email, text, or letter that your data was involved in the breach, you could be entitled to make a claim for compensation. The data breach affected three different categories of Carphone Warehouse customers:

  • Customers of online phone businesses/brands operated by Carphone Warehouse (as previously mentioned above)
  • Customers of other phone businesses who used the Carphone Warehouse computer system such as iD Mobile, TalkTalk Mobile, and Talk Mobile
  • A small group of customers who were directly contracted to Carphone Warehouse

We can put you in contact with expert data breach solicitors who are starting a collective group claim that will bring together those affected by the Carphone Warehouse data breach. If you are a Carphone Warehouse customer and received notification that your data was part of the breach, you are eligible to make a claim.

Compensation can be received, not just for financial or other material losses you may have incurred, but also for any emotional distress caused by the breach which might have left you vulnerable and exposed to the risk of fraudulent activity and lack of control over who can see your data now.

Think this applies to you? We’ll check for free

Alternatively, give one of our solicitors a call free on 0330 828 1764

Why use us?

Free Consultation

We offer a free data breach consultation to anyone who is looking to make a claim

No win, no fee

If your case or cases have no financial payout to you, you don’t pay a single penny

Data breach experts

We use dedicated data breach solicitors who have handled thousands of data breach claims

Frequently Asked Questions

Customers have the right to expect that any personal or financial data that they have shared with an organisation, such as Carphone Warehouse, is securely stored and handled. Especially for large organisations like Carphone Warehouse that span across multiple websites and other businesses that use their IT system and carry personal information.

The fine given by the ICO reflects the vulnerabilities in Carphone Warehouse’s security systems. Making a claim for compensation will hold them accountable for these inadequacies and encourage them to make the necessary changes to securely protect and store the customer data they are collecting from their customers.

If you think you might have a valid claim against Carphone Warehouse contact us today and we will put you in touch with experienced data breach specialist solicitors who can help. They will make enquiries on your behalf and determine whether or not you have a claim that can be taken further.

Our recommended experts will act for you on a No Win, No Fee basis, meaning there is no risk to you in making a claim and you won’t have to pay anything in the unlikely event we pursue your claim, and you don’t win compensation. We can help you receive the maximum amount of compensation for your Carphone Warehouse data breach claim, so if you’ve received notification about the data breach, or think that your personal data may have been part of the breach, be sure to start a claim with us.

What our clients say...

GDPR Claim

Lovely supportive team! Sarah is brilliant, she helped me get through a tough period, always stayed in contact with me and referred me to the best of people resulting in an excellent outcome. Highly recommend!

Claire

As featured in the national press.

Charlotte
Liverpool
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Claimed compensation on my behalf thanks! Outstanding professional service!
Ali
Derby
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Helped me get my claim over the line. Rachel was very helpful throughout
Simon
Liverpool
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Very professional service, completed my claim swiftly
Claire
London
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Lovely supportive team! Sarah is brilliant, she helped me get through a tough period, always stayed in contact with me and referred me to the best of people resulting in an excellent outcome. Highly recommend!
Alan
Newcastle
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I found them a pleasure to deal with. Very clear and easy to understand. A good service.
Daniel
Manchester
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They dealt professionally and quickly with our data breach compensation claim. The staff went above and beyond our expectations and were very friendly and helpful. Would definitely use again.
Daniel
Manchester
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They dealt professionally and quickly with our data breach compensation claim. The staff went above and beyond our expectations and were very friendly and helpful. Would definitely use again.
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