Our collective has dealt with over 14,000 data breach cases

Call free

Start your Lloyds Pharmacy data breach compensation claim here

Not sure? You could be owed an average of £2,500 in compensation and it only takes 60 seconds to check using our online form

As featured in

Lloyds Pharmacy Logo

£4,000+

average refund

NO WIN NO FEE

Why Choose Data Breach Claims

£4,000 Average Claim

Customers, on average claim £4,000 from incidents of data breach

Free Expert Advice

Experts are ready and waiting to advise you in any way you need

No win, no fee

All solicitors work on a no win, no fee basis. 100% free, unless your claim is successful

60 second check

It only takes 60 seconds to begin your check for a potentially huge payout

No risk involved

There’s no risk in checking. It will not affect your credit score and it’s free

How was data breached at Lloyds Pharmacy?

A data breach occurred in late November 2020 when private medical documents, including confidential prescription records, were mistakenly delivered by a courier company to the home of a woman in Scotland. The parcel sent by Lloyds Pharmacy and intended to go to an NHS prescriptions services office in Bolton, Greater Manchester, somehow ended up hundreds of miles away at the home of a woman near Elgin, Moray.

Contained in the parcel, which had been marked ‘Delivery of Data to NHS on behalf of Lloyds Pharmacy’, were confidential details from hundreds of patients in the Milton Keynes and the Bedfordshire area. Lloyds Pharmacy blamed the incident on an error by the couriers, but as the data controllers, they would be considered responsible for the data breach.

The personal data inside the package which formed the breach included the following:

  • Name
  • Age
  • Home address
  • GP practices
  • Prescription details

Can I make a Lloyds Pharmacy data breach claim?

If you are one of those who has been affected by the Lloyds Pharmacy data breach then there is a very real possibility you could make a GDPR breach claim for compensation. When your medical information is stored and handled, there is an expectation that it will be securely protected and only shared with those that require it for legitimate purposes. This clearly did not happen on this occasion.

Organisations have a responsibility to take steps to protect your data, and this is particularly important with healthcare organisations where the information can often be of a highly sensitive and personal nature. The data breach, albeit due a mistake via third party couriers, shows that inadequate steps were taken to keep the personal data safe. The release of such sensitive information by sending to the wrong address would be considered to pose a risk to individuals and their right for their personal data to be securely stored or shared.

While in this instance, Lloyds Pharmacy were fortunate in that the shocked recipient of the data informed them about receiving the package, and they were able to make arrangements for its safe return, the fact that it ended up in the wrong hands is reason enough to make a claim. Those affected will be hopeful that their data wasn’t compromised in any way, but they nonetheless would be concerned that their personal information could be allowed to end up in the hands of a random person.

The release of substantial medical data to unauthorised people is often considered significant due to the potential for cybercriminals to carry out fraudulent activity using your details, such as fraudulent bank accounts or fictional insurance claims. If your details were part of the Lloyds Pharmacy data breach then you will or should expect to be notified about the incident by them.

How do I make a Lloyds Pharmacy data breach claim?

If you think you may have been one of those affected by this data breach, get in touch and we will make enquiries on your behalf to establish if there is a valid data breach claim worth pursuing. If so, then we will act for you on a No Win, No Fee basis, meaning there is no risk in making a claim and nothing to pay in the unlikely event of making a claim but not winning compensation.

At Data Breach Claims, we will put you in touch with experts who will be able to advise you whether you have a good case for compensation. To get started with the claims process, fill in the contact form and we will be in touch, or you can request a no-obligation free call back.

Think this applies to you? We’ll check for free

Alternatively, give one of our solicitors a call free on 0333 070 5800

Why use us?

Free Consultation

We offer a free data breach consultation to anyone who is looking to make a claim

No win, no fee

If your case or cases have no financial payout to you, you don’t pay a single penny

Data breach experts

We use dedicated data breach solicitors who have handled thousands of data breach claims

Frequently Asked Questions

Medical or healthcare providers have a responsibility to protect your private information, and when they fail to do so, they should be brought to account. While you might be reluctant to make a claim against your local pharmacy, who you perhaps use and rely on on a regular basis, it is worth noting that any claim will be against their insurers rather than the organisation itself.

Making a compensation claim brings accountability and ensures that an organisation will implement better safeguards to protect everyone’s data in future. When it comes to medical data, such as the type involved in the Lloyds Pharmacy data breach, this could be misused to an extent that you might suffer a financial loss or worse.

Even if the breach has not led to any loss to you at this point, it potentially still could be used at some point in future. The loss of highly confidential and sensitive medical data can be extremely distressing, and for this reason you could make a claim to be compensated.

What our clients say...

GDPR Claim

Lovely supportive team! Sarah is brilliant, she helped me get through a tough period, always stayed in contact with me and referred me to the best of people resulting in an excellent outcome. Highly recommend!

Claire

As featured in the national press.

Charlotte
Liverpool
Read More
Claimed compensation on my behalf thanks! Outstanding professional service!
Ali
Derby
Read More
Helped me get my claim over the line. Rachel was very helpful throughout
Simon
Liverpool
Read More
Very professional service, completed my claim swiftly
Claire
London
Read More
Lovely supportive team! Sarah is brilliant, she helped me get through a tough period, always stayed in contact with me and referred me to the best of people resulting in an excellent outcome. Highly recommend!
Alan
Newcastle
Read More
I found them a pleasure to deal with. Very clear and easy to understand. A good service.
Daniel
Manchester
Read More
They dealt professionally and quickly with our data breach compensation claim. The staff went above and beyond our expectations and were very friendly and helpful. Would definitely use again.
Daniel
Manchester
Read More
They dealt professionally and quickly with our data breach compensation claim. The staff went above and beyond our expectations and were very friendly and helpful. Would definitely use again.
Previous
Next

Guides & Articles

Click one to see more.

We're ready to help you get the compensation you deserve

Alternatively, give one of our solicitors a call free on 0333 070 5800

Lines open 9am – 5pm Mon to Fri

Has your data been handled incorrectly?