Customers, on average claim £4,000 from incidents of data breach
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Marriott Data BreachData breaches have been increasing both in terms of number and the amount of people affected. Many big companies have been affected resulting in some very large scale breaches and compensation pay outs.
Marriott Data Breach in numbers
Typical claim value
Number of records compromised
7 million in the UK
You could claim compensation worth thousands if your data was affected by the Marriott data breach that occurred in 2014 and was discovered in 2018.
A data breach occurred in 2014 when Starwood Hotels and Resorts Worldwide suffered a cyber-attack, but this wasn’t discovered until 2018 by which time they had already been acquired by Marriott. The personal data that was accessed during the hack varied between individuals but could have included:
Unencrypted passport numbers
Guests’ VIP status
Loyalty programme membership number
The precise number of people affected is unclear due to there being multiple records for an individual guest. In total, 7 million guest records related to people in the UK. Anyone involved in the breach should have been informed by Marriott that they are one of those affected, though it is possible that you did not receive the notification, or it went into a junk folder, in which case it is still possible you could make a claim.
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Can I make a Marriott data breach claim?
Those affected by the cyber-attack are eligible to make a Marriott International data breach claim for compensation. We can put you in touch with expert data breach solicitors who are putting together a collective group claim that will bring together the large number of Marriott customers. If you are a Marriott customer and received notification about involvement in the data breach, you are eligible to join our group claim. Compensation is payable, not only for any specific financial or other losses you have incurred, but also for any distress caused by the data breach which could have left you open to the risk of fraudulent activity.
The investigation by the ICO led to a substantial fine of £18.4 million for Marriott for failing to keep millions of customers’ personal data secure. The ICO found that Marriott had failed to put appropriate technical or organisational measures in place to protect the personal data being processed on its systems, as required by the General Data Protection Regulation (GDPR).
While any compensation is unrelated to the actual amount of the fine, the fact that they were given a significant penalty greatly enhances the prospect of a successful Marriott data breach compensation claim.
Frequently asked questionsQuestions we are frequently asked by our users
Why should I make a data breach claim against Marriott?
Customers have the right to expect that any personal or financial data that they have shared with an organisation, such as Marriott, is securely stored and handled. When data protection standards have fallen short, and in this case a hack has enabled unauthorised access to your personal data, you can make a claim for compensation.
Bringing a data breach claim not only gets you access to compensation, but also holds a company or organisation to account for their actions. As a result, this will usually prompt them to take the necessary steps to boost their data security measures to ensure that such a breach cannot occur again.
Data regulations mean that you have a right to compensation for non-material damage. This means those affected are entitled to compensation for the stress, frustration, and anxiety associated with the breach.
In this case the ICO, following their investigation into the Marriott hotel data breach stated, “millions of people’s data was affected by Marriott’s failure; thousands contacted a helpline and others may have had to take action to protect their personal data because the company they trusted it with had not”. In July 2019, the ICO presented Marriott with a notice of intent to fine. As part of the regulatory process the ICO considered representations from Marriott, the steps they took to mitigate the effects of the breach and the economic impact of COVID-19 on their business before setting the final penalty.
How do I make a data breach claim against Marriott?
If you think you may have a valid Marriott data breach claim then get in touch with us and we will put you in touch with data breach experts who will make enquiries regarding your claim and confirm whether or not you have a case worth pursuing.
We can put you in contact with legal experts who are putting together a group claim whereby the large number of Marriott customers in the UK can be part of a collective claim for data breach compensation. Even if the breach has not led to any direct financial losses to you, you are still entitled to claim compensation for any distress as a result of the data breach. The theft of personal and financial information could lead to identity and financial fraud which in many cases could be extremely distressing and cause maximum inconvenience.
Our recommended experts will act for you on a No Win, No Fee basis, meaning there is no risk to you in making a claim and nothing to pay in the unlikely event we take on your claim and you don’t win compensation.
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